At laptopstough.com , we strive to make your return process as smooth as possible. Please review our restock policy for information on returning undamaged, refurbished, or used products:
Eligibility for Return
- Return Window: Products, excluding computer parts, are eligible for return within 30 days of receipt.
- Condition: The item must be undamaged and in the same condition as when you received it.
Return Process
- Within 48 Hours:
- Full Refund: Any undamaged, refurbished, or used product returned within 48 hours of receipt will be eligible for a full refund, minus shipping costs.
- After 48 Hours:
- Restocking Fee: Returns made after the 48-hour grace period, excluding defective items (not including used laptop batteries), will incur a restocking fee of 5% of the purchase price .
Conditions and Exceptions
- Defective Products: Items returned due to defects are not subject to restocking fees. However, used laptop batteries are excluded from this policy.
- Shipping Costs: Shipping costs are non-refundable and will be deducted from the refund amount.
- Restocking Fee: The restocking fee applies to returns made after the initial 48 hours and will be deducted from the refund amount.
Return Instructions
- Initiate a Return: Contact our customer service team at support@laptopstough.com to initiate a return.
- Return the Item: Ship the item back to us using a traceable shipping method. Ensure it is securely packaged to prevent damage during transit.
Contact Us
For any questions or to begin the return process, please reach out to:
- Email: support@laptopstough.com
Thank you for choosing laptopstough.com . We appreciate your business and are here to assist you with any concerns or questions regarding your purchase.